Agenda
Get ready for a day packed with inspiration, innovation, and collaboration.
08:30 - 9:15
Arrival and Breakfast
09:15 - 09:30
Welcome and Introductions
Jennifer Yorke • Chief Customer Officer • Ometria
09:30 - 10:00
Keynote: Opening Address
Amelia Kallman • Futurist, Speaker, Author, Host • Puma, Unilever, Redbull and more
10:00 - 10:30
Keynote: Retail's Leap Forward
Ivan Mazour • Chief Executive Officer • Ometria
10:30 - 10:50
Roundtable Discussion
10:50 - 11:10
Coffee Break
11:10 - 11:40
Keynote: Revealed Soon!
Alex Adamson • Chief Marketing Officer • Secret Sales
11:40 - 12:10
Panel Discussion: The Retention-First Mindset: Strategies For Building Unbreakable Loyalty in 2025
Ron Thurston • Senior Retail Advisor • Gap Inc., Saint Laurent, Tory Burch, and more
Adelaide Portela • Head of Global Marketing • Emma Sleep
Lisa Nielsen • Digital Marketing Manager • Victoria Beckham
Pia Sharma • Head of Digital Marketing and CRM • Joseph Joseph
12:10 -12:30
Roundtable Discussion
12:30 - 13:00
Fireside Chat
Djalal Lougouev • President and Founder • Ometria
A special guest
13:00 - 14:00
Lunch
14:00 - 14:30
Keynote: From Vision to Reality: Mastering the Marketing and Technology Partnership
Holly Steele • Group Technology Director • Creed (Kering Group)
14:30 - 15:00
Panel Discussion: The New Experience Benchmark – How Brands Exceed Customer Expectations from Digital to IRL
Ron Thurston • Co-Founder and Podcast Host • OSSY, St Laurent, GAP and more
Lucy Brinkley • Global Head of CRM • Astrid & Miyu
Sandra Varley • Head of Flying Flowers • Interflora UK
Susanna Bartlett • Head of Marketing & Insight • Furniture Village
15:00 - 15:30
Coffee Break
15:30 - 16:00
Fireside Chat: Embracing Innovation Without Losing the Fundamentals
Andy Berks • Chief Digital Officer • Monsoon Accessorize
Ron Thurston • Co-Founder & Podcast Host • Ossy, Saint Laurent
16:00 - 16:30
Keynote: Revealed soon
Speaker to be announced
16:30 - 16:45
Closing Remarks
Jennifer Yorke • Chief Customer Officer • Ometria