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Lifecycle

Catch up on all the amazing talks and workshops from the home of smart retail marketing.

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The home of smart retail marketing

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The home of smart retail marketing

Agenda

Keynote talk
Raj Suvarna, former Director of Lifecycle Marketing at Glossier

Keynotes

Keynote talk
Debbie Bond, COO at Lovehoney
Keynote talk
Bo Finneman, Partner (B2C Growth) at McKinsey & Company

Insights and advice from marketing leaders in the world’s most forward-thinking brands.

Retail success stories

Creating a hyper-personalised post-purchase experience
Next-level customer reactivation strategies
Automation opportunities around peak season

From personalisation to innovative campaigns to cross-channel initiatives – CRM marketers from a range of leading retailers share a story of how they increased revenue through an amazing customer experience.

How to set up an advanced replenishment strategy

Intensive skills workshops

Deliverability 101: a crash course in deliverability for CRM marketers
Alice Spencer, Senior Deliverability Manager at Ometria

Interactive deep-dive sessions designed to enhance your knowledge and skills in specialist areas of retention marketing, run by experts in each field.

CRM masterclasses
Rita Braga Martins, Email Marketing Consultant at Ometria
A step-by-step guide to transformational change
Dr Mike Baxter, Strategy Specialist
& more to come
Keynote debriefs
Facilitated roundtable discussions following keynote talks to discuss key learnings and takeaways 

Networking and roundtable discussions

Retail success story debriefs
Facilitated roundtable discussions following retail success stories to discuss key learnings and takeaways

Opportunities to discuss and reflect on the issues brought up in our talks with like-minded industry peers from across the retail industry.

Dedicated networking time
Time set aside for you to meet and chat with fellow attendees

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